“Every message is delivered to the right person, every single time.” This is our pledge and promise to you.
Comprehensive Communication Solution for the 21st Century.
We combine 24/7 live medical call center with automated hospital secure messaging system
HIPAA compliant chat & messaging with "read" confirmation
State of the art smartphone app
24/7 Scheduling department
Professional customer service
Eliminate nursing staff having to wait on the phone
Device and data changes
24/7 Live operator support
Emails and faxes
Live holiday coverage
Long distance calls
Organizations of all sizes and types – from major hospitals to single doctors – are discovering the benefits of YouCallMD.
YouCallMD has provided an invaluable and comprehensive nursing and physician communication tool for my staff at Desert Springs Hospital for the past 2 ½ years.Sam Kaufman
Custom Designed For Medical Professionals Like You
Frequently Asked Questions
What makes YouCallMD different then other Services?
YouCallMD combines a live call center with an automated solution to streamline communications for both small and large practices. Nurses in hospitals can either call our agents or go to any hospital computer to send the message. Our proprietary software allows the message to route to the right provider based on the call schedule that is provided to us.
What is the transition like, from my current service to yours?
Our goal is to make your transition as seamless as possible. We include account setup, member training and faculty notification, prior to your start date. You can expect a positive and professional experience every step of the way.
Can I Keep My Current Phone Number?
The choice to keep your current number or get a new one is completely up to you. Whatever you prefer, we’re ready to make it happen.
Is My PHI Stored?
We know that reliability is important, but so is having a good backup system, just in case. We believe in having multiple back up methods with multiple backup power sources. Your data is backed up daily, encrypted and archived on multiple Amazon servers.
Do You Have A HIPAA Compliant Smartphone App?
We have an intuitive smartphone app that is included with your service, at no additional cost. Set up is quick and easy, and your privacy is ensured. You can count on us for complete encryption with guaranteed access to only those that are authorized. Completely HIPAA compliant.
YouCallMD is HIPAA / HITECH Compliant.
We all know how important it is to safeguard your patients information and only use a HITECH / HIPAA compliant. As you know standard SMS/text messaging isn’t secure, however, with our smartphone app/web base platform, all data is encrypted at rest and during transmission.
Does YouCallMD Make Me More Visible To The Medical Community?
You can use our online messaging system from any secure, remote location. Many hospitals have already implemented YouCallMD based on its efficiency and ease in communication. With YouCallMD membership, you’ll instantly become a part of our Physician Network gaining new exposure to other medical professionals, increasing your referral base.
How Does YouCallMD Help Capture Patients When Transferring To And From Facilities?
You can be assured that our easy to use Patient Transfer feature allows your patient to stay within network as they move through the healthcare continuum. No more losing patients to other hospitalist groups when transferred to a post acute facility!
Do Your Phone Operators Have Medical Training?
Our agents are extensively trained in medical terminology, as it applies to medical message communication. While they do not hold any medical degree, they receive advanced terminology training on commonly used medical terms, abbreviations and corresponding definitions, as well as hospital emergency codes and protocol.
Why Is YouCallMD The Best Choice?
Our service is fully customizable. You can choose automation, live agents or a combination. We are medically exclusive and use state-of-the-art technology to ensure accurate call routing to the proper physician. Our team members and our easy to use software combine into premium solution for healthcare communication.
Seamless, Secure & Reliable
YouCallMD utilizes advanced technological capabilities to allow seamless communication between healthcare personnel. All data is encrypted and safely stored. At the tip of your fingers you will have access to archive messages up to seven years.
Our latest technology not only ensures that all messages are delivered to the proper physician but also alerts our agents whenever a message has not been read so that backup policy is initiated.
Have More Time To Do What You Do Best
Our agents are ready to take your calls so you have more time to do what you do best, with the peace of mind that your calls are answered promptly and professionally.