Medical Answering Service For Doctors & Small Groups
Redefine Your Idea of a Telephone Answering Service
Our communication platform works in tandem with our live 24/7 call center. Your caller now has the freedom to send the message either on line from any hospital computer or they can call our call center to page the physician. Regardless of the method the calls route to the right physician based on your call schedule you provide. Our proprietary program ensures the calls are routed accurately and this is our pledge to you!
We pledge to you that every message is delivered to the right person every single time.
We’re more than just a simple answering service
Dramatic Decrease In Errors
No more calls on days off. No more calls on wrong patients. No more scheduling errors. Our proprietary software uses your scheduling preferences and changes to immediately route your calls. Control everything from the convenience of our smartphone app.
Send & Receive Consults
Consults are automatically routed to the on call provider.
Streamline Your Communications
Communicate using PC or smartphone app. Utilize the nurse platform to page physicians and eliminate the need to wait on hold for a live agent.
Transfer Feature
Software notifies receiving provider at post acute care facility whenever a patient is transferred.
Extensive Medical Terminology Training
Agents receive extensive medical terminology training, HIPAA compliance, and are experts in customer service.
Patient Census
No more printing out your patient census and walking around the hospital with a patient list. We will download your census daily with the patient’s location right to your app.
HIPAA Compliant Chat
Utilize our live, HIPAA compliant chat feature. Discuss patient care, in real time, with multiple members of the healthcare team. Easily keep everyone “in the loop”.
Instant Access
Utilize a complete hospital and provider directory, instantly, broken down by unit with current contact information at your fingertips.
Backed Up For 7 Years
Store 7 years of archived data, available to review anytime you wish. Information includes everything that was with the original message including time stamps, patient information, provider name and associated hospital.
Comprehensive Communication Platform
Make it easy for your callers to reach you using our communication platform. They will appreciate it!
